Returns & Right of Withdrawal
1. Return window
You have 30 calendar days from receiving your order to request a return, with no need to justify your decision — longer than the 14-day minimum required by consumer law. This applies to outlet and discounted items too.
2. How to return an item
- In any of our physical stores: free of charge.
- By post: a €5.99 return handling fee applies, deducted from your refund.
To start a return, email us at support@scity.es with your order number, or bring the item and proof of purchase to any of our stores. Items must be returned unused, in their original condition and, where possible, original packaging.
For postal returns, we will email you a printable return shipping label. The €5.99 postal return charge shown above is deducted from your refund. In-store returns remain free.
We also accept direct exchanges. To request an exchange, contact support@scity.es with your order number and the item you would like to exchange, or visit one of our stores.
3. Refunds
Once we receive and check the returned item, we'll issue your refund within 14 days, to the original payment method (Stripe).
4. Right of withdrawal (online purchases)
Under Spanish consumer law (Royal Legislative Decree 1/2007), consumers have a legal right to withdraw from a purchase within 14 calendar days with no justification required. SportCity voluntarily extends this to 30 calendar days, as above.
To exercise this right, notify us of your decision with an unambiguous statement (for example, an email to support@scity.es). You may, though you don't have to, use the model withdrawal form below:
To: Illia Bondarenko (SportCity), Calle Dalias 9, 03189 Orihuela, Alicante, support@scity.es
I hereby give notice that I withdraw from my contract for the sale of the following product:
Order no.: ____________
Product: ____________
Ordered on / received on: ____________
Consumer's name: ____________
Consumer's address: ____________
Signature (only if this form is submitted on paper): ____________
Date: ____________
5. Legal warranty
All our products carry the 3-year legal warranty against non-conformity provided under Spanish consumer law, applicable to products purchased from 1 January 2022 onward.
6. Dispute resolution
For complaints, contact support@scity.es. You may also contact the competent consumer-protection authority. This does not affect your statutory rights.